Privacy Policy

Last Updated: May 2026

Eagle Flag Service (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or subscribe to our seasonal holiday flag service. By utilizing our website and subscribing to our services, you consent to the data practices described in this policy.

1. Information We Collect

To provide our holiday flag installations, manage subscriptions, and process transactions, we collect personally identifiable information that you voluntarily provide to us. This may include:

  • Contact Information: Your full name, physical delivery address, email address, and personal phone number.

  • Billing Details: Payment information, such as credit/debit card numbers or bank transfer details, processed securely via our third-party payment gateways.

  • Account Preferences: Information regarding subscription preferences, seasonal scheduling notes, and explicit underground infrastructure landmarks or instructions you share with us.

2. How We Use Your Information

We use the gathered information to effectively operate our business and fulfill our service commitments to you. Specifically, your data is utilized to:

  • Process your annual subscription, renewals, and requested cancellations.

  • Generate efficient neighborhood delivery routes and accurate physical field service maps for our installation teams.

  • Communicate service schedule notices, upcoming deployment reminders, billing updates, or severe weather alerts that could delay flag placements.

  • Respond directly to customer service inquiries or custom request forms submitted online or via phone at 713-614-2227.

3. Sharing and Protecting Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Because our service relies on a community-driven operational model, your physical installation address and placement notes are securely shared with authorized internal coordinators and designated local youth scout volunteers (such as Cub Scout Pack 912) strictly to facilitate field delivery and equipment pickup.

All sensitive financial data is collected and managed through secure, PCI-DSS-compliant third-party processing platforms. We maintain reasonable technical and organizational safeguards to secure your contact and subscription data from unauthorized access, loss, or misuse.

4. Cookies and Website Analytics

Our website utilizes standard functional cookies and analytics tools (provided by platforms like Squarespace) to improve your browsing experience. Cookies help us understand how visitors interact with our site, track traffic patterns, ensure secure checkout sessions, and optimize mobile responsiveness. You can adjust your web browser settings to refuse cookies, though doing so may limit your ability to use certain subscription checkout features.

5. Your Rights and Choices

You maintain control over your personal data. You may review, correct, or update your account, contact details, or delivery address at any time by reaching out to us. If you wish to stop receiving operational emails, you may follow the opt-out links inside those messages or contact our service desk directly. Please note that necessary transitional or operational notifications regarding your physical flag subscription cannot be disabled while a service term remains active.

6. Updates to This Policy

We reserve the right to modify or refresh this Privacy Policy periodically to reflect shifts in our operations, technological frameworks, or local compliance requirements. Any revisions will feature an updated "Last Updated" date at the top of this page. We encourage you to review this policy occasionally to stay informed about how we safeguard your neighborhood data.

7. Contact Information

If you have any questions, concerns, or data update requests regarding this Privacy Policy, please contact Eagle Flag Service directly at 713-614-2227.